Resolved
This incident has been resolved.
Posted Oct 08, 2026 - 02:39 UTC
Update
Infrastructure maintenance is done
Posted Oct 08, 2026 - 02:38 UTC
Identified
Plume EU (Theta) Production Cloud is under maintenance due to a infrastructure maintenance. An event will be created here denoting the completion of the maintenance.
Posted Oct 07, 2026 - 23:21 UTC
This incident affected: API (App login APIs, Subscriber location APIs, Subscriber device summary APIs, Subscriber device detail APIs, Subscriber node (Gateway or Extender) APIs, Subscriber summary APIs), Onboarding services network connectivity (Onboarding - Subscriber cloud assignment redirector, Onboarding - Subscriber cloud controller, Onboarding - Subscriber network statistics collection), Misc Services (Optimizer, Overlord), AWS Infrastructure (AWS athena-eu-central-1, AWS rds-eu-central-1, AWS route53resolver-eu-central-1, AWS s3-eu-central-1, AWS lambda-eu-central-1, AWS kms-eu-central-1, AWS glue-eu-central-1, AWS emr-eu-central-1, AWS elb-eu-central-1, AWS elasticsearch-eu-central-1, AWS elasticache-eu-central-1, AWS eks-eu-central-1, AWS ecs-eu-central-1, AWS ec2-eu-central-1, AWS docdb-eu-central-1, AWS dynamodb-eu-central-1), and Misc. 3rd Party Infrastructure (3rd Party Services).