All Systems Operational

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Welcome to the EU Theta Production Cloud component availability tracking page.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.98 % uptime
Today
App login APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber location APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs Operational
90 days ago
99.92 % uptime
Today
Subscriber node (Gateway or Extender) APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber cloud assignment redirector Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber cloud controller Operational
90 days ago
100.0 % uptime
Today
Onboarding - Subscriber network statistics collection Operational
90 days ago
100.0 % uptime
Today
Misc Services Operational
90 days ago
100.0 % uptime
Today
Optimizer Operational
90 days ago
100.0 % uptime
Today
Overlord Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-eu-central-1 Operational
AWS rds-eu-central-1 Operational
AWS route53resolver-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS lambda-eu-central-1 Operational
AWS kms-eu-central-1 Operational
AWS glue-eu-central-1 Operational
AWS emr-eu-central-1 Operational
AWS elb-eu-central-1 Operational
AWS elasticsearch-eu-central-1 Operational
AWS elasticache-eu-central-1 Operational
AWS eks-eu-central-1 Operational
AWS ecs-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS docdb-eu-central-1 Operational
AWS dynamodb-eu-central-1 Operational
Misc. 3rd Party Infrastructure Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 16, 2026

No incidents reported today.

Apr 15, 2026
Maintenance: Deploying 1.152.19 version to cloud.
Resolved - This incident has been resolved.
Apr 15, 03:21 UTC
Update - Validation complete. Deployment successful.
Apr 15, 03:21 UTC
Update - Deployment complete, running validation.
Apr 15, 00:36 UTC
Update - Primary upgrade validated, proceeding with remaining critical upgrades.
Apr 14, 23:34 UTC
Update - Completed non-critical upgrades, continuing with primary critical upgrade.
Apr 14, 23:30 UTC
Identified - Plume EU (Theta) Production Cloud is under maintenance due to a deploying 1.152.19 version to cloud.. An event will be created here denoting the completion of the maintenance.
Apr 14, 23:03 UTC
Apr 14, 2026
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Access to service is disrupted
Resolved - This incident has been resolved.
Apr 8, 03:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 03:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 8, 03:03 UTC
Investigating - Service access from Paris area has been disrupted since 2026-04-08 01:22:42. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Apr 8, 02:54 UTC
Maintenance: Reverting Controller rollback
Resolved - This incident has been resolved.
Apr 8, 02:53 UTC
Update - Validation complete. Deployment successful.
Apr 8, 02:51 UTC
Update - Deployment complete, running validation.
Apr 8, 02:47 UTC
Update - Completed non-critical upgrades, proceeding with critical upgrades.
Apr 8, 00:15 UTC
Identified - Plume EU (Theta) Production Cloud is under maintenance due to a reverting Controller rollback. An event will be created here denoting the completion of the maintenance.
Apr 8, 00:04 UTC
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

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