Access to service is disrupted

Incident Report for EU Theta Production Cloud

Resolved

This incident has been resolved.
Posted Apr 08, 2026 - 03:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 08, 2026 - 03:23 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 08, 2026 - 03:03 UTC

Investigating

Service access from Paris area has been disrupted since 2026-04-08 01:22:42. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Posted Apr 08, 2026 - 02:54 UTC
This incident affected: API (Subscriber device detail APIs).
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