Update - Continued restoration is still in progress. At this time, Frontline has been restored and validated. Frontline data for hourly jobs is being repopulated. Longer time window job data will populate as the jobs run their daily execution. We are in the process of restoring and validating Signal and Panorama data.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
The next update with status on data restoration will be at 9:00am EST on 2025-12-23.
Dec 22, 2025 - 18:55 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
The next update with status on data restoration will be at 9:00am EST on 2025-12-23.
Dec 22, 2025 - 18:55 UTC
Update - Continued Restoration is still in progress; some data may still be missing in reporting and analytics until fully enabled. We are reviewing real-time data feeds to validate that Frontline data is populating.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 17:16 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 17:16 UTC
Monitoring - Continued Restoration is still in progress; some data may still be missing in reporting and analytics until fully enabled. We are restarting all services.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 16:45 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 16:45 UTC
Update - Databricks is coming back online, but during the restoration process, some data may still be missing in reporting and analytics until fully enabled. We are restarting all services.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 16:09 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 16:09 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 15:40 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 15:40 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 15:07 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 15:07 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 14:37 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 14:37 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 14:07 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 14:07 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 13:35 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 13:35 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 13:05 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 13:05 UTC
Update - There are no new updates at this time. The Databricks-side issue remains under investigation and may continue to result in missing data in reporting and analytics.
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 12:36 UTC
All customer data remains secure, and there is no impact to end-user Wi-Fi experience or connectivity.
We continue to work closely with Databricks and will provide further updates as soon as more information becomes available.
Dec 22, 2025 - 12:36 UTC
Identified - Due to a Databricks-side issue, Databricks jobs began failing after Sunday at 22:00 UTC. As a result, some data may be missing or delayed in our databases.
Importantly, all customer data remains secure and has not been exposed, accessed, or compromised as part of this incident. This is a processing issue only and does not involve any data breach.
This may impact data visibility in the following services:
- Frontline
- Signal
- Panorama
- Plume Home mobile app
- WorkPass mobile app
End-user Wi-Fi experience and connectivity are not affected by this incident.
The issue is limited to data processing and reporting only.
We are actively monitoring the situation and working with Databricks to restore normal processing. Further updates will be shared as more information becomes available.
Dec 21, 2025 - 22:00 UTC
Importantly, all customer data remains secure and has not been exposed, accessed, or compromised as part of this incident. This is a processing issue only and does not involve any data breach.
This may impact data visibility in the following services:
- Frontline
- Signal
- Panorama
- Plume Home mobile app
- WorkPass mobile app
End-user Wi-Fi experience and connectivity are not affected by this incident.
The issue is limited to data processing and reporting only.
We are actively monitoring the situation and working with Databricks to restore normal processing. Further updates will be shared as more information becomes available.
Dec 21, 2025 - 22:00 UTC
About This Site
Welcome to the EU Theta Production Cloud component availability tracking page.
API
Operational
App login APIs
Operational
Subscriber location APIs
Operational
Subscriber device summary APIs
Operational
Subscriber device detail APIs
Operational
Subscriber node (Gateway or Extender) APIs
Operational
Subscriber summary APIs
Operational
Onboarding services network connectivity
Operational
Onboarding - Subscriber cloud assignment redirector
Operational
Onboarding - Subscriber cloud controller
Operational
Onboarding - Subscriber network statistics collection
Operational
Misc Services
Operational
Optimizer
Operational
Overlord
Operational
AWS Infrastructure
Operational
AWS athena-eu-central-1
Operational
AWS rds-eu-central-1
Operational
AWS route53resolver-eu-central-1
Operational
AWS s3-eu-central-1
Operational
AWS lambda-eu-central-1
Operational
AWS kms-eu-central-1
Operational
AWS glue-eu-central-1
Operational
AWS emr-eu-central-1
Operational
AWS elb-eu-central-1
Operational
AWS elasticsearch-eu-central-1
Operational
AWS elasticache-eu-central-1
Operational
AWS eks-eu-central-1
Operational
AWS ecs-eu-central-1
Operational
AWS ec2-eu-central-1
Operational
AWS docdb-eu-central-1
Operational
AWS dynamodb-eu-central-1
Operational
Misc. 3rd Party Infrastructure
Partial Outage
3rd Party Services
Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.